The buyer has the right to withdraw from the contract without giving a reason within 14 days from the date of taking possession of the purchased items. In such a case, please send an email to: hello@gwiazdastudio.com and return the item to the following address: ul. Ogrody Bielawy 3, 05-520 Konstancin-Jeziorna, Anna Eliza Gwiazda Design Studio.
The shipping cost is covered by the Buyer.
The refund for the item will be transferred to the same account from which the payment was made.
GWIAZDA STUDIO is not responsible for improper securing of returned items during courier shipment. If GWIAZDA STUDIO receives damaged items, the Buyer will not be entitled to a refund for the purchases.
If the Buyer receives an item damaged during courier shipment, a complaint must be made. In this case, please send an e-mail to: hello@gwiazdastudio.com with an attached photo of the damaged item. We will try to deliver a new product, or if the purchased product is not available, we will refund your purchase.
All Goods purchased in the Online Store are subject to a 2 (two) year warranty, in accordance with the Consumer Rights Act and the Civil Code Act.
GWIAZDA STUDIO recommends keeping proof of purchase - e.g. receipt, invoice.
In the complaint, the Buyer should provide details of the complaint, in particular what Goods are being complained about, when the defect was noticed, as well as the circumstances justifying the complaint and the Buyer's demands.
GWIAZDA STUDIO will inform the Consumer about its position regarding the validity of the submitted claim within 14 days from the date of filing the complaint by the Consumer.
The shipment with the complained Goods should include a declaration by the Consumer, containing a reasonably detailed description of the defect of the Goods and the Customer's current return address, with a contact telephone number or e-mail address to enable direct and immediate contact with the Consumer.
If, as a result of GWIAZDA STUDIO recognizing the complaint as justified, the Goods were repaired or replaced with a new one, or the reported complaint was rejected as unfounded, GWIAZDA STUDIO will immediately return such Goods by courier to the address provided by the Consumer, unless another form of transfer of the Goods is agreed with the Customer.
If, at the request of the Customer, GWIAZDA STUDIO has reduced the price of the complained Goods or is to refund the funds (price of the Goods), the relevant claim will be fulfilled by GWIAZDA STUDIO, using the same method of payment as used by the Customer, unless the Consumer has expressly agreed to another method of return that does not involve any costs for him.
If the complained Goods are not collected by the Customer, GWIAZDA STUDIO will call the Customer in writing or in another manner personally agreed with the Customer to collect the Goods within 14 days from the date of receipt of such a call. After the ineffective expiry of this additional deadline, GWIAZDA STUDIO will consider the complaint procedure closed.
A complaint submitted by a Buyer who is not a Consumer without an attached document confirming the sale will not be considered.
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